Online Help Desk
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A System Backup is done on iNET between 3:15 am and 4:00am CST. This backup does happen every night at this time. Because of this the iNET server is unavailable for you to access it during its backup; the system is taken offline for the backup time. That means you will not be able to take a test, post to a forum or submit work during this time, all tests need to be completed ahead of this time. Please plan around this time accordingly.

Online Help Desk Hours

Iowa Central's College Online Help Desk is open from 7am-8pm CST, 7 days a week. You can reach us at 866-895-2456 or 515-574-1100. Please leave a detailed message and the Online Help Desk will respond within 24 business hours. You can also send an e-mail to ONLINEHELPDESK@iowacentral.edu. Please be as descriptive as possible when leaving any type of message.


The Iowa Central Online Help Desk STRONGLY suggests the use of Mozillia Firefox as the browser for viewing classes in iNET. Because Internet Explorer blocks the upload file picker from displaying in iNET. You can get the browser from
https://www.mozilla.org/en-US/firefox/all/

or Click on this link for Mozilla Firefox Browser

Click on this link for Join Me software OR Click on this link for the NEW Join Me Desktop App software

 

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